Capital District Community-Based Organizations – Request for Proposals

The Independent Consumer Advocacy Network (ICAN), a program of the Community Service Society of New York (CSS), invites non-profit community-based organizations to participate in this Request for Proposals (RFP). ICAN is the New York State Ombuds Program for people with Medicaid who need long term care and behavioral health services. ICAN organizations provide education, individual assistance, and advocacy services to eligible consumers and participants in New York State Managed Long-Term Care plans (MLTC), the Fully Integrated Duals Advantage (FIDA) and Fully Integrated Duals Advantage-IDD (FIDA-IDD) demonstration programs, Health and Recovery Plans (HARPs), and beneficiaries of Long-Term Support Services (LTSS) in Mainstream Managed Care (MMC) Programs (hereinafter “Covered Programs”).

Through this RFP, CSS seeks a new partner organization to provide ICAN services to participants in Covered Programs in the Capital Region (Albany, Columbia, Greene, Rensselaer, Schenectady and Schoharie counties).  Applications will be due on September 6, 2019 and CSS expects to announce awards on September 20, 2019 via the Community Health Advocates and ICAN websites. The ICAN subcontract will begin on October 1, 2019 and end on April 30, 2020 (7 months), with the likelihood of annual renewal May 1, 2020 through April 30, 2025, dependent upon funding, performance and program needs. Project grants and dates are contingent upon CSS successfully securing continued funding from the New York State Department of Health (NYSDOH), which has not been finalized as of the date of this RFP.

Depending on grant funding received from the State, and proposals received, CSS anticipates awarding initial grants ranging from $30,000.00 to $60,000.00 to the selected organization.  Project grant and dates are contingent upon receipt of State funds by CSS.

Questions about the RFP are due by August 16, 2019 and should be sent to Answers will be posted on this page as questions are received; all questions will be answered by August 23, 2019.

Download the RFP from this link

Important Dates:


Release of RFP July 31, 2019
Questions About This RFP Due August 16, 2019
Answers Posted August 23, 2019
Application Due September 6, 2019
Award Announcements September 20, 2019
Projected contract start date October 1, 2019
Awardee Training September 25, 2019 10am-1pm