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    Answers to questions posed about ICAN RFP for Capital District

    August 2, 2019

    CSS has issued a Request For Proposals (RFP) for a new community-based organization to provide ICAN services in the Capital District.

    Please see below our answers to questions that have been posed to date by potential applicants:

    Is this just post-enrollment support or does it include pre-enrollment education about covered programs?

    The ICAN program also provides pre-enrollment education about covered programs and impartial choice counseling.  However, once a consumer knows which plan they wish to enroll in, ICAN does a conference call with the consumer and NY Medicaid Choice, the State’s enrollment broker, to provide enrollment assistance.

    Do we submit copies of our commitment letters for use of office space we have with other CBOs to meet with clients in the surrounding counties with the application or do we just need to list out or collaborations in our application?

    It is sufficient to list the meeting sites and sponsoring CBOs in your application; we do not need copies of commitment letters.

    Do we submit our HIPPA policy/consumer consent form we use with our consumers ( which is only needed for certain programs/services we currently provide) with our application or can we just reference it in the application?

    As per section (D)(3) of the RFP, please provide copies of written policies or forms with your application.

    Can we submit more than 2 letters of reference?

    Yes.

    On page 9 the RFP indicates award is projected to be between $30,000 and $60,000. Is that amount for the first 7 month contract or an annualized amount?

    That range of amounts is just for the 7-month period; it is not annualized.

    On page 2 it says applicants must not: have a personal, professional, or financial relationship with any of the covered program plans or sponsoring entities.”  We are a fiscal intermediary for the Consumer Directed Personal Care Assistance Program. We contract with Medicaid managed care plans. Would this disqualify us?

    Not necessarily.  Please explain in your proposal, on the Conflict of Interest Attestation Form, why this would not represent a conflict of interest with your organization’s provision of ICAN services.

     

    The deadline for questions about this RFP is August 16, 2019.  All questions will be answered on this site by August 23, 2019.  All responses to the RFP must be submitted by September 6, 2019.

    Thank you for your interest in working with ICAN!

    Capital District Community-Based Organizations – Request for Proposals

    July 31, 2019

    The Independent Consumer Advocacy Network (ICAN), a program of the Community Service Society of New York (CSS), invites non-profit community-based organizations to participate in this Request for Proposals (RFP). ICAN is the New York State Ombuds Program for people with Medicaid who need long term care and behavioral health services. ICAN organizations provide education, individual assistance, and advocacy services to eligible consumers and participants in New York State Managed Long-Term Care plans (MLTC), the Fully Integrated Duals Advantage (FIDA) and Fully Integrated Duals Advantage-IDD (FIDA-IDD) demonstration programs, Health and Recovery Plans (HARPs), and beneficiaries of Long-Term Support Services (LTSS) in Mainstream Managed Care (MMC) Programs (hereinafter “Covered Programs”).

    Through this RFP, CSS seeks a new partner organization to provide ICAN services to participants in Covered Programs in the Capital Region (Albany, Columbia, Greene, Rensselaer, Schenectady and Schoharie counties).  Applications will be due on September 6, 2019 and CSS expects to announce awards on September 20, 2019 via the Community Health Advocates and ICAN websites. The ICAN subcontract will begin on October 1, 2019 and end on April 30, 2020 (7 months), with the likelihood of annual renewal May 1, 2020 through April 30, 2025, dependent upon funding, performance and program needs. Project grants and dates are contingent upon CSS successfully securing continued funding from the New York State Department of Health (NYSDOH), which has not been finalized as of the date of this RFP.

    Depending on grant funding received from the State, and proposals received, CSS anticipates awarding initial grants ranging from $30,000.00 to $60,000.00 to the selected organization.  Project grant and dates are contingent upon receipt of State funds by CSS.

    Questions about the RFP are due by August 16, 2019 and should be sent to dsilva@cssny.org. Answers will be posted on this page as questions are received; all questions will be answered by August 23, 2019.

    Download the RFP from this link

    Important Dates:

     

    EVENT DATE
    Release of RFP July 31, 2019
    Questions About This RFP Due August 16, 2019
    Answers Posted August 23, 2019
    Application Due September 6, 2019
    Award Announcements September 20, 2019
    Projected contract start date October 1, 2019
    Awardee Training TBD

    CSS has selected new ICAN partners

    September 23, 2016

    The Community Service Society of New York is pleased to announce that the following organizations have been selected to join the Independent Consumer Advocacy Network (ICAN) through our recent Request for Proposals: (1) Legal Aid Society of Northeastern NY; (2) Urban Justice Center; (3) Western New York Independent Living, Inc.; (4) BronxWorks; (5) The Korean Community Services of Metropolitan New York, Inc; and (6) South Asian Council for Social Services. Awards are subject to submitting full required documentation by September 30, 2016, and to final approval and discretion of CSS. Thank you to all who applied for your interest and participation in the process.

    ICAN is hiring

    September 9, 2016

    The Community Service Society is hiring for two positions in the ICAN program (click the links below for more information):

    We encourage all qualified persons to apply.

    CSS Releases FAQs for ICAN RFPs

    August 30, 2016

    Click here to read the answers to the FAQs for the ICAN RFPs issued on July 27, 2016.

    We are issuing three RFPs: the first seeks an organization with demonstrated experience in behavioral health services to help us provide ombuds services to HARP consumers statewide; the second is to provide ombuds services in the Capital Region; and the third seeks an organization in the New York City area to focus exclusively on outreach and education about the ICAN program.

    The RFPs may be accessed by clicking on the following links:

    Please note that applications are due Thursday, September 15, 2016.  Please note clearly on your application which RFP you are responding to.

    CSS issues three Requests for Proposals for the ICAN program

    July 27, 2016

    The following Requests For Proposals (RFPs) invite non-profit organizations throughout New York State to apply for grants to participate in the Independent Consumer Advocacy Network (ICAN), an initiative of the Community Service Society of New York (CSS) funded by the New York State Department of Health.   ICAN is the New York State Ombuds Program for people with Medicaid who need long term care services, a statewide program that provides direct assistance to participants in MLTC, FIDA, FIDA-IDD, HARP and MMC plans.

    In 2014, the NYSDOH awarded a multi-year grant to CSS to establish the Ombuds program to provide education, navigational assistance, and advocacy to MLTC/FIDA/LTSS MMC participants, caregivers, and their advocates.  The ICAN Network is comprised of CSS, a team of Specialists, and a group of community-based organizations.  Since its inception in December 2014, ICAN has served individuals transitioning into MLTC plans, individuals eligible for and participating in the FIDA demonstration program, and beneficiaries of LTSS in MMC plans.

    We are pleased to announce that the scope of ICAN services is now being expanded to cover participants in FIDA-IDD and HARP plans, and CSS seeks to fund additional community-based organizations with experience assisting individuals with long-term care and health insurance issues to join the ICAN Network.

    We are issuing three RFPs: the first seeks an organization with demonstrated experience in behavioral health services to help us provide ombuds services to HARP consumers statewide; the second is to provide ombuds services in the Capital Region; and the third seeks an organization in the New York City area to focus exclusively on outreach and education about the ICAN program.

    The RFPs may be accessed by clicking on the following links:

    Questions about these RFPs should be emailed by 5:00 pm on Friday, August 19, 2016 to Carrie Zoubul at the following address: czoubul@cssny.org.  Responses to questions will be posted on the ICAN website by 5:00 pm on Friday, August 26, 2016.  Please note that applications are due Thursday, September 15, 2016.  Please note clearly on your application which RFP you are responding to.

    Please feel free to share this information with any organizations that you think would be interested in submitting a proposal.

    The ICAN website has launched

    October 13, 2015

    We are pleased to announce the official launch of the ICAN website!

    While ICAN’s helpline, consumer assistance, and outreach activities began in December 2014, our website has been a simple placeholder referring users to our helpline and email.

    Now users can find out more about ICAN, search for places where they can meet in-person with a counselor, find out about educational events, go through a guided interview to receive information tailored to their situation, and learn more about MLTC in our resource library.  Soon, users will even be able to initiate a live chat with a health counselor!

    Thanks for visiting our site, and please let us know what you think!

    -David
    ICAN Program Director

    The ICAN office has moved

    August 31, 2015

    Our new address is:

    633 Third Ave, 10th Floor
    New York, NY 10017
    ph: 212.614.5332
    fax: 212.614.5559