ICAN is still there for New Yorkers, in spite of the COVID-19 emergency.
CSS and our subcontractors are working offsite to continue providing the same one-on-one case advocacy we always have.
However, we have had to temporarily limit some ICAN activities:
- The toll-free hotline is still operational, but the hours have been reduced from 8am-6pm to 9am-5pm
- Hotline agents will be doing abbreviated intake. Callers will receive a call back from a health counselor within 24 hours.
- We have suspended all in-person meetings with client, both at our offices and in clients’ homes.
- We have suspended all public education and outreach events.
If you or someone you know needs help with Medicaid managed care and long-term care, you can still reach ICAN through our toll-free hotline (844-614-8800), or by using the live chat feature on our website.
Stay safe, everyone!