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Referrals for other help

While ICAN provides assistance with a wide range of health insurance issues for people who need long term care, there are many issues that are outside our scope.

This page provides a list of other websites and organizations that can help with issues outside ICAN’s scope. Please contact us if you know of a resource that would be helpful to include here!

Issue you need help with Resource
Screening for any public benefits in New York
Questions about Medicare Medicare Interactive – this is a website of the Medicare Rights Center, which is one of the organizations in ICAN.
Problems with health insurance for people who don’t need long term care Community Health Advocates, another program of CSS
(888) 614-5400
Help enrolling in health insurance Community Navigator Network, another program of CSS
(888) 614-5400
NY State of Health, New York’s health insurance marketplace
(855) 355-5777
Help picking a Medicaid managed care plan (although ICAN can help with this, too) NY Medicaid Choice
Mainstream MMC: (800) 505-5678
CFEEC evaluation: (855) 222-8350
MLTC: (888) 401-6582
Finding out more about long term services and supports, regardless of whether you qualify for Medicaid. NY Connects
(800) 342-9871
Problems with quality of life for people living in nursing homes or other adult care facilities NY Long Term Care Ombudsman Program
Help moving out of a nursing home or other facility, and returning to life in the community NY Association on Independent Living – Open Doors
(844) 545-7108
Help enrolling in Medicare, picking a Part D plan, and solving problems with Medigap or Medicare Advantage NY Health Insurance Information, Counseling and Assistance Program (HIICAP)
Getting legal help with housing, consumer debt, family law, or other civil legal matters LawHelpNY
Peer mentors to help you learn how to recruit, train, hire and supervise your own aide through the Consumer Directed Personal Assistance Program (CDPAP) Consumer Directed Personal Assistance Association of New York State
119 Washington Street, Suite 3A
Albany, New York 12210
(855) 4CDP-PEER (855-423-7733)
Online forum for people with disabilities in NYC DisabledNYC
Legal advocates for NYC nursing home residents experiencing abuse, neglect, civil rights violations, improper discharge planning, and unfair consumer practices. MFY Legal Services – Nursing Home Residents Project
(855) 444-6477


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