While ICAN provides assistance with a wide range of health insurance issues for people who need long term care, there are many issues that are outside our scope.
This page provides a list of other websites and organizations that can help with issues outside ICAN’s scope. Please contact us if you know of a resource that would be helpful to include here!
| Issue you need help with | Resource |
| Screening for any public benefits in New York | |
| Questions about Medicare | Medicare Interactive – this is a website of the Medicare Rights Center, which is one of the organizations in ICAN. |
| Problems with health insurance for people who don’t need long term care | Community Health Advocates, another program of CSS (888) 614-5400 |
| Help enrolling in health insurance | Community Navigator Network, another program of CSS (888) 614-5400 NY State of Health, New York’s health insurance marketplace (855) 355-5777 |
| Help picking a Medicaid managed care plan (although ICAN can help with this, too) | NY Medicaid Choice Mainstream MMC: (800) 505-5678 NYIAP evaluation: (855) 222-8350 MLTC: (888) 401-6582 |
| Finding out more about long term services and supports, regardless of whether you qualify for Medicaid. | NY Connects (800) 342-9871 |
| Problems with quality of life for people living in nursing homes or other adult care facilities | NY Long Term Care Ombudsman Program
855-582-6769 |
| Help moving out of a nursing home or other facility, and returning to life in the community | NY Association on Independent Living – Open Doors (844) 545-7108 |
| Help enrolling in Medicare, picking a Part D plan, and solving problems with Medigap or Medicare Advantage | NY Health Insurance Information, Counseling and Assistance Program (HIICAP)
800-701-0501 |
| Legal advocates for NYC nursing home residents experiencing abuse, neglect, civil rights violations, improper discharge planning, and unfair consumer practices. | Mobilization For Justice – Nursing Home Residents Project
855-444-6477 |
| Getting legal help with housing, consumer debt, family law, or other civil legal matters | LawHelpNY |
| Free help with health insurance for mental health or substance use disorders for all New Yorkers. | Community Health Access to Addiction and Mental Healthcare Project (CHAMP)
888-614-5400 |
| Individualized consumer assistance to individuals, their caregivers and providers navigating OPWDD supports and services. | Independent Intellectual and Developmental Disabilities Ombudsprogram (IDDO)
800-762-9290 |
| Help applying or recertifying for Medicaid for Aged, Blind or Disabled New Yorkers | Facilitated Enrollment for the Aged, Blind, and Disabled Program (FE-ABD)
888-614-5400 |
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