ICAN can help you get what you need from your Medicaid health insurance.
What is ICAN?
ICAN is a program that helps people with Medicaid in New York. We can answer your questions about Medicaid managed care plans and long term care.
ICAN is independent. We are not related to your health insurance company or healthcare providers.
ICAN is free. The New York State Department of Health funds our work.
ICAN is confidential. We can only share your information if you give us permission.
ICAN is a network of non-profit organizations throughout New York State.
How can we help?
- We answer questions about Medicaid, Medicare, long term care, HARP benefits, and managed care.
- We can help you with different kinds of Medicaid plans, including MLTC, MAP, PACE, HARP, FIDA-IDD, and Medicaid Managed Care (if you receive home care services).
- We can help solve problems with your managed care plan.
- We can help you with complaints, appeals, or fair hearings (however ICAN cannot provide legal representation in fair hearings).
Our Services
Toll-Free Helpline
Call our toll-free telephone number to reach a live health counselor. Our helpline is open Monday-Friday, 8am–6pm. Callers who live outside of NYC can leave a message for their local ICAN agency to call them back, or they can call their local ICAN agency directly. Visit icannys.org to find your local agency.
In-Person Assistance
We can meet with you in-person at one of our locations throughout New York state if necessary. Visit icannys.org to find the nearest location and learn how to contact your local ICAN agency. We can also meet in your home if you have difficulty traveling.
Community Presentations
ICAN gives educational presentations to Medicaid recipients, family caregivers, healthcare professionals, and advocates. You can find an event near you at icannys.org.
Policy Feedback
ICAN monitors and report trends to the NY State Department of Health. We work with managed care plans and the Department of Health to help improve the system for everyone.
Get help today. Our services are free.
Call: (844) 614-8800 TTY 711 for NY Relay Service
Our helpline is open Monday through Friday, 8am to 6pm.
We speak English, Spanish, Russian, and Mandarin. We have interpreters for all other languages.
Website: icannys.org
Our website has lots of information about Medicaid managed care and home care. It also has a live chat tool where you can message with an ICAN counselor in real time. Our live chat service is open from Monday to Friday, 9am to 5pm. You can also send us a message through our website for one of our advocates to call you back.
Translations :
Downloads :
- Get Help with Medicaid home care - Printable Brochure
- 寻求 Medicaid 居家护理方面的协助 - Printable Brochure (Chinese Simplified)
- 尋求 Medicaid 居家護理方面的協助 - Printable Brochure (Chinese Traditional)
- Obtenga ayuda con el cuidado médico en el hogar de Medicaid - Printable Brochure (Spanish)
- Obtenez de l’aide pour les soins à domicile Medicaid - Printable Brochure (French)
- Ricevi aiuto per l’assistenza domiciliare Medicaid - Printable Brochure (Italian)
- Medicaid 재택 간호에 대한 도움을 받으세요 - Printable Brochure (Korean)
- Jwenn Èd avèk swen lakay Medicaid - Printable Brochure (Haitian Creole)
- Uzyskaj pomoc w opiece domowej Medicaid - Printable Brochure (Polish)
- Получите помощь в рамках ухода на дому от Medicaid - Printable Brochure (Russian)
- प्रबंधित देखभाल से मदद प्राप्त करें। - Printable Brochure (Hindi)
- নিয়ন্ত্রিত পরিচর্যার সহায়তা নিন। - Printable Brochure (Bengali)
- منضبط نگہداشت کے لیے مدد حاصل کریں۔ - Printable Brochure (Urdu)